At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: 7/7/2021
Vision is one of our most valuable senses. At the UC Berkeley School of Optometry, world-renowned faculty are exploring a rich array of research questions relating to how we see and why vision fails. The answers have the potential to change lives.
We take great pride in offering comprehensive vision care. In addition to being the premiere optometric teaching institution in the United States, we provide comprehensive eye care to the Berkeley campus and the local community. From eye exams and complete contact lens care, to pediatric optometry and the diagnosis and treatment of ocular health problems, our patients work with medical teams unsurpassed in academic and research expertise.
.Reporting to the Clinic Manager, the Patient Services Supervisor supervises and coordinates the Minor Hall clinic operations to include, but not limited to, the front desk, eyewear center, cashier, insurance, and medical records. The Patient Services Supervisor ensures the smooth day-to-day operations of the Minor Hall clinics which operate year round, 7 days a week at more than 60,000 patient encounters. The incumbent takes the lead in customer services, patient complaints, and insurance claims and follow up.
Supervises clinical support staff with responsibility for quality and quantity of work, manages patient flow and schedules to ensure adequate staffing levels at all times.
Responsible for training staff on scheduling, phones, insurance verification, and customer service. Responsible for smooth day-to-day operations of the clinic.
Establishes procedures and guidelines for processing insurance claims, cash collections, and customer service. Ensures daily deposit of revenues are prepared and reconciled.
Acts as leading resource for insurance or vision benefits, billing, and payment issues.
Researches and resolves issues and discrepancies.
Experience in clinical support operations and staffing.
Operational experience in areas of vision care or medical practice to include, human resources, patient accounting, patient services, insurance and billing, and operational Knowledge of vision or medical clinic
Knowledge of vision care principles, procedures, current procedural terminology, and ICD-9
Knowledge of current applicable HIPAA regulations governing the privacy and security of patient information
Strong customer service skills
Ability to work with a highly diverse population of patients, staff, faculty, and students
Excellent oral and written communication skills
Ability to resolve patient inquiries and complaints
Must comply with all UC Berkeley Optometry Clinic annual immunization and medical screening requirements, trainings, and University and School policies.
Bachelors degree in related area and/or equivalent experience/training.
Salary & Benefits
Salary commensurate with experience. For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.